Oregon Secretary of State
“As keeper of Oregon’s history, it is crucial our agency has a reliable system in which to store public records. By partnering with Chaves Consulting (for Cloud Electronic Records Management), we have a win-win for all Oregonians. It allows my office to build a cost-effective way of managing information, increasing transparency, and creating jobs.”
Comment referring to:
- Nationally-recognized state-wide cloud-based Cloud Electronic Records Management Solution (CRMS)
- Innovative technology integration with agencies’ business applications
- Secure Tier 3 Data Center hosting with 24 x 7 end user support
State of Oregon, Secretary of State CIO and Interim State CIO
"Chaves Consulting has provided quality help desk services, application training, and
customer support to the Oregon Secretary of State and all 36 Oregon counties for Voter
Registration and Elections Management. They have played an integral role in helping
Oregon meet a federal mandate by quickly bringing issues to resolution and meeting the
high expectations of support of all our elections officials. Daily, they handle incoming
calls from users who are frustrated and pressed for fast resolution of their issues.
They handle even the most difficult situations with professionalism and follow through
to resolution. Without reservation, we recommend Chaves Consulting.”
Mary Beth Herkert
State of Oregon, State Archivist
“The State of Oregon and Chaves Consulting has a true public-private partnership.
Chaves has been willing to share the financial responsibility; they consistently
deliver outstanding customer service; but most of all, are extremely flexible and
easy to work with on issues that need to be addressed to continue to make this
roject a success. It's been a pleasure to work with them as a partner!”
Contract Administrator, Oregon Health Plan (OHP)
State of Oregon, Department of Human Services / DMAP
“Doing business with Chaves Consulting has been one of the best experiences that we
have had since implementing the OHP program. Their staff is always courteous, friendly
and helpful, and they go the extra mile to provide a high level of customer service
to both OHP customers and internal agency staff.
Recently, we requested a special billing run from Chaves due to an agency system problem
on our end. Chaves staff came to our rescue with immediate solutions and produced these
extra bills at the spur of the moment and with a great attitude. They truly partnered
with us to make a problem into a success story.
The State of Oregon OHP is pleased to provide Chaves Consulting with this reference
and give them an exuberant A+!”
Saber Government Solutions, EDS / Hewlett Packard
"Chaves Consulting has proven to be one of Saber Consulting's best business partners.
The quality of their services has consistently met and exceeded our expectations. It
has been a pleasure to work with them and I recommend them to any organization seeking
to outsource help desk or other back office services."
Senior Regional Director, HP Enterprise Services, (Former Saber Consulting, EDS executive)
"Chaves Consulting plays a key role in Saber's integrated customer support model,
seamlessly augmenting Saber's help desk operations. The quality and responsiveness of
Chaves' services meet Saber's high expectations and, more importantly, those of Saber's
customers. We highly recommend Chaves to other organizations who are seeking to outsource
some or all help desk operations, and are looking for committed strategic business partners.”
Senior Project Manager and Project Management Professional (PMP), Hewlett Packard
"I want to express my appreciation of the support provided to the Oregon Counties by the
(Chaves’) OCVR Help Desk. The first Presidential election was a non-event. Making last
night a non-event comes from all the hard work and diligence that leads up to an election.
The OCVR Help Desk is a vital team member in making these non-events occur due to their
attentiveness to the Counties to resolve training issues, reporting issues and when necessary,
escalating those issues for quick resolution. It’s the culmination of their work every day
that contributes to one night of success.”
County Administrator, Malheur County Government
"It has been Malheur County's pleasure to work with Richard Chaves and Chaves Consulting over
the past 20+ years. Richard has always had his customer's best interests at heart and has
worked to make our jobs easier. One thing we greatly appreciate is their ability to understand
our needs and talk to us at a level we can understand. We have been given prompt service,
over and above what we asked. From across the state we hear horror stories of computer services
"gone wrong" and breathe a sigh of relief that we have Chaves Consulting to work with. It is
with real confidence that we can recommend Chaves Consulting to you and assure you that you
will find them as helpful as we always have."
Former District Manager, Rockwood Water Public Utility District
"We receive excellent customer service. Each time we call, our questions or technical problems
are solved quickly. We highly recommend Chaves Consulting.”