Helpdesk services are described in detail below.
Users will have access to a toll-free number, an email address, and an
online system (JIRA) to report and track all issues.
As resolution of the issue proceeds, each step is tracked and updated with
comments in JIRA. At any time in the process, end-users can phone, email or fax the support desk
for up to the minute status updates on open issues. End-users will know if an item has moved
into development, is awaiting review or has been resolved and is in internal testing.
CCI recognizes the importance of communication in providing excellent customer
service. The JIRA tool used for tracking of helpdesk activities is JIRA from Atlassian. The
online tool is easily accessible to all users.