Beyond The Call ®
Chaves Consulting, Inc. (CCI) is an enterprise software development, and technology solutions provider delivering “Beyond the Call!”® customer service and support to government customers. CCI has been in the business of writing flexible, cost effective government agency solutions and fulfilling its vision of delivering exceptional customer service since 1984.
The founder and President, Richard Chaves, started the company by purchasing the first multi-user computing system in Eastern Oregon and writing software solutions to serve city, county and state agencies, taking them from manual to electronic solutions. The CEO, Kathleen Chaves, came from IBM bringing with her in-depth Business Process Design and Customer Service skills.
Headquartered in the Pacific Northwest, CCI serves state and local government agencies throughout the United States. We have a long history and reputation of developing business solutions and providing the services that meet and exceed our customer’s expectations. Just ask them!
(What Customers Say)
In 2010, CCI partnered with Arikkan, Inc. to further its vision of delivering the best products and services possible. Together, we believe it is imperative that we develop a thorough understanding of our clients’ needs, constraints, team culture and dynamics in order to support us to deliver the best solutions.
Arikkan, Inc. is a leading technology integrator known for delivering on-time, complex, innovative Enterprise Solutions for state and local government agencies throughout the United States. Arikkan and CCI’s single-minded focus on this market allows us to tailor our services and our solutions to meet our Clients’ needs. Arikkan has also built a reputation for delivering exceptional client service and product excellence that exceeds client expectations.
(Arikkan, Inc. web site)
The CCI and Arikkan Culture
Our employees enjoy an open work environment where they are coached and mentored to be innovative and create a positive impact on our work place, clients and community.
We consider our clients to be our business partners. We constantly strive to provide solutions and services that ensure our clients' success, provide the highest quality ‘white-glove’ service from the client’s perspective, and consistently maintain our client’s satisfaction as our highest priority.
CCI and Arikkan carefully hand-pick their customer service and technical experts. They employ people who are highly talented, and who understand and embrace their positive business culture.
What makes CCI unique:
- Experienced: 30+ years proven track record of exceptional reliability in designing software and support solutions across state and local government agencies.
- Innovative: CCI integrates and enhances hardware and software options to develop optimal, cost-effective solutions in consultation with our clients.
- Nimble: : We are big enough to get the job done, yet small enough to flex when it is most important. CCI teams can adjust plans promptly within our client-focused culture.
- Relationship Driven: Our client relationships are the core of our business. Your needs and requirements drive our processes.
Effective Partnerships: Carefully chosen partnerships based on technical expertise and impeccable ethics yield comprehensive solutions from people you can trust.
Beyond The Call ®
Not just our slogan – it is our way of doing business. Your success is our success.
To do whatever it takes to deliver exceptional customer service care that goes beyond our customers’ expectations. To create a work place that we each look forward to coming to every day. Chaves attracts employees who are passionate about customer service and teamwork. Chaves shares its prosperity with its 3 Cs Colleagues (employees), Customers, and the Community.