Colleagues: CCI employees are rewarded for their positive, “Beyond the
Call®” behaviors and teamwork.
New employees participate in a “peer circle,” in which all employees and managers on their team sit in a
circle. One by one, they share their perspectives regarding what works, what doesn’t, and how to be
successful as a member of their team and in Chaves Consulting.
“No Blame/No Drama Zone”: Mistakes happen, particularly in dynamic, creative environments like CCI. If
something goes wrong, the first question asked is, “What do we do to improve this process, so we don’t
repeat the error?” CCI teams are taught to: discuss what wasn’t effective, brainstorm potential improvement
solutions, discuss the advantages and disadvantages and choose the best one for now. After the solution has
been chosen, it is documented and implemented.
Creative, caring and fun environment: Team members enjoy breaks in CCI’s on-site fitness center and
game rooms. Monthly M.O.V.E. (Motivate Our Valued Employees) meetings celebrate “Beyond the Call” behaviors.
Working on Wellness (WoW): Company employees established and continue to lead a Wellness Committee.
WoW shares quarterly newsletters, with on-going involvement by and investments from CCI leaders.
Employee-led WoW offers a robust menu of activities, prevention programs and wellness support.