Julie Pearson-Ruthven
Project Executive, Central Voter Registration Project
Oregon Secretary of State, Information Systems Division
"Chaves Consulting has provided quality help desk services, application
training, and customer support to the Oregon Secretary of State and all
36 Oregon counties regarding the Voter Registration and Elections
Management Software. They have played an integral role in helping
Oregon meet a federal mandate by quickly bringing issues to resolution
and meeting the high expectations of support of all our elections
officials. Daily, they handle incoming calls from users who are
frustrated and pressed for fast resolution of their issues. They handle
even the most difficult situations with professionalism and follow
through to resolution. Without reservation, we recommend Chaves
Consulting to entities and organizations interested in external help
desk and call center services."
Raeann Reese
Contract Administrator, Oregon Health Plan (OHP)
State of Oregon, Department of Human Services / DMAP Chaves provides Help Desk and billing support for the State of Oregon
Health Plan Premium Program that provides low-cost health insurance to
low-income adults and families. Every month, Chaves will print and mail
bills to approximately 28,000 individuals. Billings are printed in four
languages (English, Spanish, Russian, Vietnamese). Chaves also collects
and deposits accounts receivable, manages account adjustments and
reconciliations, and provides excellent record keeping and reporting
for all aspects of the billing program including customer contract
tracking. Chaves provides 800# Help Desk support to answer questions,
which includes Spanish and TTY services.
Doing business with Chaves Consulting has been one of the best
experiences that we have had since implementing the OHP program. Their
staff is always courteous, friendly and helpful, and they go the extra
mile to provide a high level of customer service to both OHP customers
and internal agency staff.
Recently, we requested a special billing run from Chaves due to an
agency system problem on our end. Chaves staff came to our rescue with
immediate solutions and produced these extra bills at the spur of the
moment and with a great attitude. They truly partnered with us to make
a problem into a success story.
The State of Oregon OHP is pleased to provide Chaves Consulting with
this reference and give them and exuberant A+! We hope to continue our
partnership with them for many years to come.”
Nitin Khanna
Former President
Saber Government Solutions, an EDS Company
"Over the past three years, Chaves Consulting has proven to be one of
Saber Consulting's best business partners. The quality of their
services has consistently met and exceeded our expectations. It has
been a pleasure to work with them and I recommend them to any
organization seeking to outsource help desk or other back office
services."
Mike Freese
Vice-President of Operations
Saber Government Solutions, an EDS Company
"Chaves Consulting plays a key role in Saber's integrated customer
support model, seamlessly augmenting Saber's help desk operations. The
quality and responsiveness of Chaves' services meet Saber's high
expectations and, more importantly, those of Saber's customers. We
highly recommend Chaves to other organizations who are seeking to
outsource some or all help desk operations, and are looking for
committed strategic business partners.”
Teresa Knox
Senior Project Manager and Project Management Professional (PMP)
Saber Government Solutions, an EDS Company
"I want to express my appreciation of the support provided to the
Oregon Counties by the (Chaves’) OCVR Help Desk. The first Presidential
election was a non-event. Making last night a non-event comes from all
the hard work and diligence that leads up to an election. The OCVR Help
Desk is a vital team member in making these non-events occur due to
their attentiveness to the Counties to resolve training issues,
reporting issues and when necessary, escalating those issues for quick
resolution. It’s the culmination of their work every day that
contributes to one night of success.”
Janice Belnap
County Administrator, Malheur County Government
"It has been Malheur County's pleasure to work with Richard Chaves and
Chaves Consulting over the past 20 years. Richard has always had his
customer's best interests at heart and has worked to make our jobs
easier. One thing we greatly appreciate is their ability to understand
our needs and talk to us at a level we can understand. We have been
given prompt service, over and above what we asked. From across the
state we hear horror stories of computer services "gone wrong" and
breathe a sigh of relief that we have Chaves Consulting to work with.
It is with real confidence that we can recommend Chaves Consulting to
you and assure you that you will find them as helpful as we always
have."
Harvey Barnes
District Manager, Rockwood water PUD
"We receive excellent customer service. Each time we call, our
questions or technical problems are solved quickly. We highly recommend
Chaves Consulting and the Pacific Northwest Customer Center."
