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What Customers Say About Chaves Consulting, Inc…

Julie Pearson-Ruthven
Project Executive, Central Voter Registration Project
Oregon Secretary of State, Information Systems Division

"Chaves Consulting has provided quality help desk services, application training, and customer support to the Oregon Secretary of State and all 36 Oregon counties regarding the Voter Registration and Elections Management Software. They have played an integral role in helping Oregon meet a federal mandate by quickly bringing issues to resolution and meeting the high expectations of support of all our elections officials. Daily, they handle incoming calls from users who are frustrated and pressed for fast resolution of their issues. They handle even the most difficult situations with professionalism and follow through to resolution. Without reservation, we recommend Chaves Consulting to entities and organizations interested in external help desk and call center services."


Raeann Reese
Contract Administrator, Oregon Health Plan (OHP)
State of Oregon, Department of Human Services / DMAP

Chaves provides Help Desk and billing support for the State of Oregon Health Plan Premium Program that provides low-cost health insurance to low-income adults and families. Every month, Chaves will print and mail bills to approximately 28,000 individuals. Billings are printed in four languages (English, Spanish, Russian, Vietnamese). Chaves also collects and deposits accounts receivable, manages account adjustments and reconciliations, and provides excellent record keeping and reporting for all aspects of the billing program including customer contract tracking. Chaves provides 800# Help Desk support to answer questions, which includes Spanish and TTY services.

Doing business with Chaves Consulting has been one of the best experiences that we have had since implementing the OHP program. Their staff is always courteous, friendly and helpful, and they go the extra mile to provide a high level of customer service to both OHP customers and internal agency staff.

Recently, we requested a special billing run from Chaves due to an agency system problem on our end. Chaves staff came to our rescue with immediate solutions and produced these extra bills at the spur of the moment and with a great attitude. They truly partnered with us to make a problem into a success story.

The State of Oregon OHP is pleased to provide Chaves Consulting with this reference and give them and exuberant A+! We hope to continue our partnership with them for many years to come.”


Nitin Khanna
Former President
Saber Government Solutions, an EDS Company

"Over the past three years, Chaves Consulting has proven to be one of Saber Consulting's best business partners. The quality of their services has consistently met and exceeded our expectations. It has been a pleasure to work with them and I recommend them to any organization seeking to outsource help desk or other back office services."

Mike Freese
Vice-President of Operations
Saber Government Solutions, an EDS Company

"Chaves Consulting plays a key role in Saber's integrated customer support model, seamlessly augmenting Saber's help desk operations. The quality and responsiveness of Chaves' services meet Saber's high expectations and, more importantly, those of Saber's customers. We highly recommend Chaves to other organizations who are seeking to outsource some or all help desk operations, and are looking for committed strategic business partners.”

Teresa Knox
Senior Project Manager and Project Management Professional (PMP)
Saber Government Solutions, an EDS Company

"I want to express my appreciation of the support provided to the Oregon Counties by the (Chaves’) OCVR Help Desk. The first Presidential election was a non-event. Making last night a non-event comes from all the hard work and diligence that leads up to an election. The OCVR Help Desk is a vital team member in making these non-events occur due to their attentiveness to the Counties to resolve training issues, reporting issues and when necessary, escalating those issues for quick resolution. It’s the culmination of their work every day that contributes to one night of success.”

Janice Belnap
County Administrator, Malheur County Government

"It has been Malheur County's pleasure to work with Richard Chaves and Chaves Consulting over the past 20 years. Richard has always had his customer's best interests at heart and has worked to make our jobs easier. One thing we greatly appreciate is their ability to understand our needs and talk to us at a level we can understand. We have been given prompt service, over and above what we asked. From across the state we hear horror stories of computer services "gone wrong" and breathe a sigh of relief that we have Chaves Consulting to work with. It is with real confidence that we can recommend Chaves Consulting to you and assure you that you will find them as helpful as we always have."

Harvey Barnes
District Manager, Rockwood water PUD

"We receive excellent customer service. Each time we call, our questions or technical problems are solved quickly. We highly recommend Chaves Consulting and the Pacific Northwest Customer Center."

 


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